Our business thrives on happy customers. As such, whether or not you are a new client, we aim not only to meet your expectations but exceed them!. That’s a promise!
As you would perhaps expect from a market research agency who preaches ‘customer satisfaction’, we continually monitor our performance to ensure we deliver every time. This is independently measured by RAR+ (Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For more information on RAR+ and how we collect feedback – check out Recommended Research Agencies.
We are delighted to report that our client feedback is extremely positive. Currently our overall rating is exceptional with a rating of 90 out of 100 and one of the best satisfaction ratings in the industry.