Customer Satisfaction

Customer Satisfaction Vision One

Customer Satisfaction

Customer Satisfaction Survey Experts

UK Customer Satisfaction Survey Companies

Many companies lose over 45% of their customers every five years. In addition, only a small 5% increase in customer loyalty can increase profits up to 85% depending on the industry. So understanding who they are and how they feel is vital growing your brand and improving customer satisfaction.

Vision One Research are customer satisfaction survey experts and specialise in the measurement and analysis of customer loyalty and customer satisfaction surveys. We help companies to measure and track key performance measures and uncover the key drivers of satisfaction.

How cSat Helps

Our aim is to help companies and organisations improve customer satisfaction and associated metrics by delivering relevant, meaningful and cost-effective benefits to our clients. Some of the ways we help clients include:

Customer relationship – Improving the (emotional) relationship with your customers/staff

Customer retention – Measuring and improving customer loyalty

Advocacy – Increasing word of mouth (Net Promoter Score)

Reducing costs – Satisfied customers are less likely to complain or require extra servicing Staff turnover – Identifying ways to improve staff turnover, loyalty and morale

UK's Best Market Research Agency 2020

Clients Worked With

Below are just some of the great clients we've conducted cSat and Customer Satisfaction survey examples, including;

Essilor Vision One

Eye On The Ball

Tracking to improve Customer Satisfaction Survey amongst opticians

Middlebrook Vision One

Shops Galore

Developing marketing and promotional strategies

Social Energy Vision One

The Energy Disruptors

Investigating Customer Satisfaction regarding the installation of Smart Meter

CTIL Vision One

Received, Over

Customer satisfaction regarding the construction of mobile phone masts

Wandle Vision One

Residential Research

Completing a STAR survey to provide a snapshot of resident’s satisfaction with services

L'oreal Paris Vision One

Simply Hairilicious

Exploring Hairdressers knowledge and opinions of L’Oreal Professional

Improving Satisfaction

Whether your customers are shoppers, travellers, business clients, tenants, banking, IT or customers in a restaurant… our tailor-made ad-hoc and continuous satisfaction research projects are designed to help you understand your customer's attitudes, their journey, experience and needs.

Unlike some other survey companies, with a wide range of survey research capabilities, we can combine a number of methodologies and techniques to address your insight needs. Our services include:

Exploration: Qualitative telephone and face to face depths and Focus groups

Measurement surveys: Telephone, Mobile, Email & Online and IVR (Voice Recognition)

To find out more about our Customer Satisfaction survey research then please use the contact us form below, or give us a call on 0203 693 3150 and one of our members of staff will be able to help you.