UK Customer Satisfaction Survey Companies
Many companies lose over 45% of their customers every five years. In addition, only a small 5% increase in customer loyalty can increase profits up to 85% depending on the industry. So understanding who they are and how they feel is vital growing your brand and improving customer satisfaction.
Vision One Research are customer satisfaction survey experts and specialise in the measurement and analysis of customer loyalty and customer satisfaction surveys. We help companies to measure and track key performance measures and uncover the key drivers of satisfaction.
How cSat Helps
Our aim is to help companies and organisations improve customer satisfaction and associated metrics by delivering relevant, meaningful and cost-effective benefits to our clients. Some of the ways we help clients include:
- Customer relationship – Improving the (emotional) relationship with your customers/staff
- Customer retention – Measuring and improving customer loyalty
- Advocacy – Increasing word of mouth (Net Promoter Score)
- Reducing costs – Satisfied customers are less likely to complain or require extra servicing Staff turnover – Identifying ways to improve staff turnover, loyalty and morale
Clients Worked With
Below are just some of the great clients we've conducted cSat and Customer Satisfaction survey examples, including;
Eye On The Ball
Tracking to improve Customer Satisfaction Survey amongst opticians
Developing marketing and promotional strategies
The Energy Disruptors
Investigating Customer Satisfaction regarding the installation of Smart Meter
Customer satisfaction regarding the construction of mobile phone masts
Completing a STAR survey to provide a snapshot of resident’s satisfaction with services
Exploring Hairdressers knowledge and opinions of L’Oreal Professional
Whether your customers are shoppers, travellers, business clients, tenants, banking, IT or customers in a restaurant… our tailor-made ad-hoc and continuous satisfaction research projects are designed to help you understand your customer's attitudes, their journey, experience and needs.
Unlike some other survey companies, with a wide range of survey research capabilities, we can combine a number of methodologies and techniques to address your insight needs. Our services include:
To find out more about our Customer Satisfaction survey research then please use the contact us form below, or give us a call on 0203 693 3150 and one of our members of staff will be able to help you.