Total Recall (IVR)

TotalRecall Research Vision One

Total Recall (IVR)

Vision One Experts in IVR and Telephone and Survey Research

IVR Surveys TotalRecall

TotalRecall is a versatile and cost-effective way to glean customer feedback. Using the latest in market research technology, its applications are far-reaching and include customer service centres and post-call customer feedback, retail outlet performance and a wide variety of other customer satisfaction surveys.

Clients Worked With

MDIS Vision One

Support Supplied

Inbound calls using IVR for a satisfaction survey

Peabody Vision One

Keeping Family Close

Providing a snapshot of resident’s satisfaction with services

TUI Vision One

Happy Customers

Post travel Customer Service IVR Survey to improve customer experiences

Data Capture Approaches

In-store or remote kiosks - capturing customer experiences as they happen in store

Web surveys - customers are routed to our secure website from weblinks, pop-up windows in the website or through email invitations

Inbound calls - these can be forwarded (automatically or by staff) to the TotalRecall IVR system

Text messaging - invitations to participate in the survey can be sent directly to customers

Freephone - customers can call a freephone number to provide their feedback

Postal and face-to-face paper-based surveys can also be migrated into the system

If you would like to find out more about our TotalRecall product then contact us on 0151 945 0150 or fill in the contact form below.