TotalRecall - IVR Customer Service Evaluation Research

TotalRecall Research Vision One — Total Recall (IVR)

Vision One Experts in IVR and Telephone and Survey Research

TotalRecall is a versatile and cost-effective way to glean customer feedback. Using the latest in market research technology, its applications are far-reaching and include customer service centres and post-call customer feedback, retail outlet performance and a wide variety of other customer satisfaction surveys.

Clients Worked With

Support Supplied

Inbound calls using IVR for a satisfaction survey

Keeping Family Close

Providing a snapshot of resident’s satisfaction with services

Happy Customers

Post travel Customer Service IVR Survey to improve customer experiences

Data Capture Approaches

In-store or remote kiosks - capturing customer experiences as they happen in store

Web surveys - customers are routed to our secure website from weblinks, pop-up windows in the website or through email invitations

Inbound calls - these can be forwarded (automatically or by staff) to the TotalRecall IVR system

Text messaging - invitations to participate in the survey can be sent directly to customers

Freephone - customers can call a freephone number to provide their feedback

Postal and face-to-face paper-based surveys can also be migrated into the system

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If you would like to find out more about our TotalRecall product then contact us on 0151 945 0150 or fill in the contact form below.

Total Recall (IVR)