Total Recall (IVR)
Vision One Experts in IVR and Telephone and Survey Research
TotalRecall is a multi-faceted and cost-effective way of gaining customer feedback using the latest in market research technology. Its applications are far-reaching, including: customer service centres and post-call customer feedback, retail outlet performance and a wide variety of other customer satisfaction surveys.
Clients Worked With
Support Supplied
Inbound calls using IVR for a satisfaction survey
Keeping Family Close
Providing a snapshot of resident’s satisfaction with services
Happy Customers
Post travel Customer Service IVR Survey to improve customer experiences
Data Capture Approaches
- In-store or remote kiosks capturing customer experiences as they happen in store
- Web surveys customers are routed to our secure website from weblinks, pop-up windows in the website or through email invitations
- Inbound calls can be forwarded (automatically or by staff) to the TotalRecall IVR system
- Text messaging invites can be sent to customers to participate in the survey
- Freephone customers can call a freephone number to provide feedback
- Postal and face-to-face paper-based surveys can also be migrated into the system
Related Research News
If you would like to find out more about our TotalRecall product then contact us on 0151 945 0150 or fill in the contact form below.