TotalRecall - IVR Customer Service Evaluation Research

TotalRecall Research Vision One — Total Recall (IVR)

Vision One Experts in IVR and Telephone and Survey Research

TotalRecall is a multi-faceted and cost-effective way of gaining customer feedback using the latest in market research technology. Its applications are far-reaching, including: customer service centres and post-call customer feedback, retail outlet performance and a wide variety of other customer satisfaction surveys.

Clients Worked With

Support Supplied

Inbound calls using IVR for a satisfaction survey

Keeping Family Close

Providing a snapshot of resident’s satisfaction with services

Happy Customers

Post travel Customer Service IVR Survey to improve customer experiences

Data Capture Approaches

In-store or remote kiosks capturing customer experiences as they happen in store

Web surveys customers are routed to our secure website from weblinks, pop-up windows in the website or through email invitations

Inbound calls can be forwarded (automatically or by staff) to the TotalRecall IVR system

Text messaging invites can be sent to customers to participate in the survey

Freephone customers can call a freephone number to provide feedback

Postal and face-to-face paper-based surveys can also be migrated into the system

Related Research News

Vision One Achieves Top ISO 20252-2012 Market Research Accreditation

Vision One has achieved certification to the latest globally recognised ISO 20252:2012 quality standard, establishing ourselves as one of the leaders in the UK market research and insight industry. This…

Shopper Intercepts

Shopper intercepts and How They Get The Job Done What are Shopper Intercepts? The process involves stopping shoppers, screening them for appropriateness, and either administering a survey (or interview) on…

B2B Customer Satisfaction Research

Software & Satisfaction Research Introduction Our client provides IT software solutions to central Government departments to improve workflow. Historically business growth had almost entirely been based on recommendations with little…

If you would like to find out more about our TotalRecall product then contact us on 0151 945 0150 or fill in the contact form below.

Total Recall (IVR)