Privacy Policy & GDPR

Putting Data Protection First

At Vision One, we respect the privacy of all our online users. This Privacy Policy statement explains our data processing practices. If you have any requests concerning your personal information, or any queries about this policy or our data protection policy, please email our DPO (Data Protection Officer) Alex Brown.

This Privacy Policy applies to the websites and services provided by Vision One and includes the following websites: visionone.co.uk, visiononeresearch.com, heawoodresearch.co.uk and The lounge. This Policy outlines the information we collect, why we collect it, how we use or disclose this information and how you can contact us. Click here to download our full Market Research Privacy Policy.


The security of your personal information is very important to us, and as a result, we are Cyber Essentials accredited. We have put in place reasonable physical, electronic and administrative procedures to safeguard the information we collect and all such information is held on secure servers. We have physical security for our offices and controlled access to our computer systems. In summary, Vision One is GDPR compliant and fully complies with all applicable Data Protection legislation.

Our website includes links to other websites. We are not responsible for the content or reliability of other websites that we link to. The inclusion of a link should not be taken as an endorsement of the site. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked sites.

How we collect and how we use information

The GDPR requires us to rely on one or more lawful bases to use your personal information. In order to improve our website, and ultimately your experience with us, we gather information from any details you give us – or information that we collect from our websites.

When you contact Vision One or commission our market research services, we collect your personal and business details.  These details might include your name, email address, company name, business or billing address. We may also collect any other information you voluntarily provide to us. In addition, we use this information to process any enquiry, request or transaction that you initiate with us.

We may contact you via email, telephone or post to share news or to tell you about other services we provide. However, we do not disclose your contact information to third parties for their own marketing purposes. If you take part in market research with Vision One (and The Lounge) then our partner Cint will host personal details there. (Please see separate policy). With regards to email newsletters and updates from Vision One, these are typically managed by a third party. You will have the ability to unsubscribe from future email messages at any time at the bottom of any email you receive from us.

If Vision One is acquired by, or merged with, a third party, we reserve the right to sell or transfer any and all information we have collected from you as part of that transaction. Any such third party will assume the rights and obligations with respect to that information as described in this Policy.

Information we collect from your use of our website

Information is also collected from your cookies, IP address, pixel tags, and browsers when you visit our site. Google Analytics and Hubspot capture this information and show us how visitors interact with our website. This data enables us to improve user experience over time. Such data also helps to evaluate our advertising efforts and might include device information, location, date of visit, duration on website, demographic information, language, and interest information.

We collect this data through third-party websites, including Google Analytics. We may use any collected data for any of the purposes stated above, or for any other lawful purpose. For information on how Google collects and uses the information collected through our Google analytics and advertising services, see the Google, Inc. Privacy Policy here

Social Media and Personal Identifiable Information

With Personal Identifiable Information (PII) on message boards, forums, comment areas on blog or article posts, or in chat areas and other social media platforms, information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond our control and this policy.

Children’s privacy

We do not knowingly collect Personally Identifiable Information (PII) from children under the age of 16. If we learn that we have PII on a child under 16, we will delete that information from our systems. Clearly, our research may involve talking to children under 16 with the consent of their parents. However, we do not retain any PII and will destroy it as soon as we are aware of it.

Your Rights

Your rights concerning your personal data are detailed below. To exercise these rights, please submit your request to our Data Protection Officer (alex@visionone.co.uk). We will then carry out any request to the extent required by the applicable law.

  • The right of access. You can ask to see the personal information we hold about you (along with certain other details) and we will show you free of charge (restrictions apply). We’ll need you to verify who you say you are.
  • A right to rectification. If the information we have about you is inaccurate or incomplete, you can have it rectified.
  • The right to erasure. You can ask us to delete or remove your information in some circumstances, such as when we no longer need it or you withdraw your consent.
  • A right to restrict processing. You can ask us to ‘block’ or suppress the processing of your information in certain circumstances, such as where you contest the accuracy of that information or object to us processing it.
  • The right to data portability. You have the right, in certain circumstances, to obtain the information you’ve provided us with and to reuse it elsewhere.
  • Right to object. You can ask us to stop processing your information.
  • The right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your information, you have the right to withdraw that consent at any time.
  • The right to complain. If you have a concern about the way we’ve handled your personal information, you can report it to the UK regulator. The regulator is the Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website or by calling 0303 123 1113. Vision One is registered with the ICO, registration number Z8747690.

Changes to this policy

This Privacy Policy is subject to change without notice. We will publish any changes on our website – please check back often for the most up-to-date information.