Here to Help your organisation grow and create Happy Customers
Residential and Social Housing Research Experts
Our world is evolving, and our needs are changing. This is perhaps most evident in the housing sector.
We appreciate the challenges facing both the current and future housing market – the struggle to keep up with the demand for homes that satisfy multiple complex needs. The ability to provide optimal environments that satisfy on multiple levels. Whether it be affordable housing, apartments, complexes with high-quality amenities or newbuilds. That is where Housing Research comes in.
At Vision One, we work closely with a range of housing providers, from private construction companies to housing associations and local councils. To us, it’s about providing you with clear, actionable insights that are based on quality, robust research.
We help you to understand your customers, their needs and their aspirations – helping you to make better strategic decisions. What do they need? How do they feel? What’s important to them?
Why Vision One
Join the hundreds of businesses and housing providers that have succeeded through our actionable research insights. We use a range of both traditional and innovative research approaches with tenants and residents; it’s the best way to really explore attitudes, perceptions, preferences and needs.
Our Research Methods and Solutions
Depending on your project, our in-house toolbox of resources includes:
In-house telephone research unit (specialist teams of consumer and B2B interviewers as well as those experienced in carrying out research with tenants and vulnerable audiences).
Customer Segmentation breaks your target audience into smaller and more discreet groups segments to enable you to optimise your service and communications offering. Segmentation approaches include: demographics, attitudes, needs, values, behaviours and geography
National field team with vast experience of managing face-to-face interviewing and self-completion and postal surveys in housing and residential market research.
Expert qualitative researchers who have the expertise to investigate the most challenging subjects through focus groups, depth interviewing, ethnography, eye-tracking.
Customer Satisfaction (aka cSat) studies are a popular way of understanding the customer experience and customer service.
We use a range of methods to explore different facets of customer satisfaction from focus groups and depth interivews, to cSat surveys, observation and even Social Listening.
As winners of Best Market Research Agency 2021 (The Drum Awards), we take quality seriously and are proud to be one of only a few to hold the prestigious, internationally recognised ISO 20252:2012 quality accreditation.
We offer creativity, quality, commitment and detailed knowledge of the housing sector. We push the boundaries, explore new ground and deliver game-changing insights that deliver fresh perspective.
Whether your business is in construction, social housing, student accommodation, retirement living, estate agents or placemaking, our team of research with their innovative tools will give you the insights you need.