Our Commitment
As an insight agency, we know how important people are, and we thrive on making our clients happy. So regardless of whether you are a new or long-term client, we not only aim to meet your expectations - but exceed them. And that’s a promise.
As you would perhaps expect from a leading insight agency (providing customer satisfaction services for our clients), we like to practice what we preach. That’s why we continually monitor our performance to ensure we deliver great service every time.
This feedback is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to help our ongoing quality improvement. For more information on the Drum and how we collect feedback – check out The Drum Recommends
The Drum Results say it all!
As winners of The Drum's Best Market Research Agency in 2020, and again nominated as finalists for 2021, we are delighted to confirm that our client feedback is extremely high.
Most importantly, our overall rating is exceptional - with a rating of 9 out of 10 - and we also have one of the best satisfaction ratings in the industry. We think this goes some way to explaining why we're considered to be one of Britain's best insight agencies - and the fastest growing.
100% Satisfaction
We pride ourselves on having hundreds of happy clients - a credential that is reflected in the independently captured feedback from The Drum Recommends. Our outstanding customer satisfaction levels are highlighted below.
It means so much to us that our clients have rated us ‘excellent’ on every metric. But in particular, we are especially proud of our outstanding ratings for Effectiveness and Value - truly great strengths to have.
I'd really recommend this agency. From enquiring about our market research project they sought to really understand our questions and needs. Results were delivered really quickly without compromising quality of research and delivery of results. Project managers were friendly, professional and always on hand to talk to
The Perfume Shop
They are methodical in their approach, always looking for the best way to approach a particular area, and genuinely go the extra mile for their clients. They continue to want to bring something extra to the table and push themselves to add value where they can. I have recommended them to other businesses seeking their expertise
Federation Of Small Businesses
I have thoroughly enjoyed working with Vision One. They are very helpful, knowledgeable and approachable. I would definitely recommend their services
Kettle Foods
What I value about Vision One is their constructive challenge concerning things they’re asked to do, which lead to an added value result. They’re thorough, conscientious and quick!
WHSmith
Thanks for a stimulating debrief and a wealth of insight that will continue to keep us in tune with the UK beverage consumer and what they want from our products
Huhtamaki Oyj
Easy to work with and took the time to understand our business and what we needed. Delivered the brief on time with a detailed piece of work, and were responsive to changes along the way. I would happily recommend them
Guy's And St Thomas
Satisfaction Guaranteed
With over +500 UK and International clients, here are a few of the incredible clients we have had the pleasure of working with recently.
Happy Customers
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Fresh insights into packaging design and messaging for the world’s largest Brioche brand
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Sleeping Tight
Helping Silentnight become one of the UK’s most trusted brands
Can’t Beat The Real Thing
Optimising the online ordering platform for soft drinks amongst Independent Retails
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
Our 5* Google Reviews
To give you peace and mind, check out some of the reviews we've received from fellow participants
"Having taken part in one of this company's focus groups I can say that it was nothing but a positive experience. From the first, all employees were professional, friendly and efficient who provided a clear explanation as to the process and objectives. The session was well managed, engaging and thought-provoking. I would definitely take part again!"
"I recently participated in an online focus group and found it to be very well organised and professionally run. It was enjoyable and fun to participate in and the payment was very good for the time involved. The communication during the lead up to the call was very efficient and I received an ample amount of samples to test prior to the meeting. Very enjoyable and would highly recommend participating!"
"Did an online focus group and communication before, during and after were excellent. Offers good incentives for participation and instructions for taking part were clear and professional. Any issues were dealt with swiftly and payment is timely"
More Reasons to choose
If you are looking for a UK Insight Agency and interested in becoming one of our happy customers why not get in touch. We look forward to hearing from you.