Our Commitment to You
Our business thrives on happy customers. As such, regardless of whether you are a new or long-term client, we aim not only to meet your expectations but exceed them. And that’s a promise!
As you would perhaps expect from an insight agency who provides customer satisfaction services for our clients, we have to practice what we preach. Consequently, we are continually monitoring our performance to ensure we deliver great service every time. This feedback is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For more information on RAR+ and how we collect feedback – check out Recommended Research Agencies.
We are delighted to report that our client feedback is extremely high. Currently our overall rating is exceptional with a rating of 9 out of 10 and one of the best satisfaction ratings in the industry - which perhaps goes someway to explain why we're now one of Britain's fastest growing research agencies. We are also Finalists for the 2020 Best Market Research Awards later this year.
We pride ourselves on hundreds of happy customers, and we have the statistics to back it up. The independently captured feedback from The Drum Recommends below highlights our outstanding customer satisfaction levels from our wonderful clients.
As you can see we are rated excellent on every metric. Of particular note is our outstanding ratings for Effectiveness and Value which are truly great strengths to have.
With over +500 UK and International clients, here are a few of the incredible clients that we have had the pleasure of working with recently.
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Fresh insights into packaging design and messaging for the world’s largest Brioche brand
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Helping Silentnight become one of the UK’s most trusted brands
Can’t Beat The Real Thing
Optimising the online ordering platform for soft drinks amongst Independent Retails
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
More Reasons to choose
If you would like to become one of our happy customers or if you would like someone to contact you about a business or marketing problem, then please call us on 0203 693 3150. We look forward to hearing from you.