Our business thrives on happy customers. As such, whether or not you are a new client, we aim not only to meet your expectations but exceed them. That’s a promise!
As you would perhaps expect from a market research agency who preaches ‘customer satisfaction’, we continually monitor our performance to ensure we deliver every time. This is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For more information on RAR+ and how we collect feedback – check out Recommended Research Agencies.
We are delighted to report that our client feedback is extremely positive. Currently our overall rating is exceptional with a rating of 9 out of 10 and one of the best satisfaction ratings in the industry - which perhaps goes someway to explain why we're now one of Britain's fastest growing research agencies.
I have thoroughly enjoyed working with Vision One. They are very helpful, knowledgeable and approachable. I would definitely recommend their services.
We were extremely impressed with the quality of the questionnaire design and how it was integrated closely with our core objectives.
Vision One understood the requirements of our project and used their expertise to deliver an exceptional report that has significantly guided our stakeholder communication strategy
Thanks for a stimulating debrief and a wealth of insight that will continue to keep us in tune with the UK beverage consumer and what they want from our products.
What I value about Vision One is their constructive challenge concerning things they’re asked to do, which lead to an added value result. They’re thorough, conscientious and quick!
An excellent agency with real expertise in the Retail sector, not pushy but understanding of clients requirements and capable of delivering on them.
The chart below shows our outstanding customer satisfaction results that have been independently collected from our clients.
If you would like to become one of our customers the please send us a message. If you would like someone to contact you about a possible project please call us on 0203 693 3150. We look forward to hearing from you.