Happy Customers!
Our business thrives on happy customers. As such, whether or not you are a new client, we aim not only to meet your expectations but exceed them. That’s a promise!
As you would perhaps expect from a UK Insight Agency who preaches ‘satisfaction guaranteed’, we continually monitor our performance to ensure we deliver every time. This is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For more information on RAR+ and how we collect feedback – check out Recommended Research Agencies.
We are delighted to report that our client feedback is extremely positive. Currently our overall rating is exceptional with a rating of 9 out of 10 and one of the best satisfaction ratings in the industry - which perhaps goes someway to explain why we're now one of Britain's fastest growing research agencies.
We pride ourselves on providing satisfaction guaranteed, and we have the statistics to back it up. The independently captured The Drum Recommends chart below shows our outstanding customer satisfaction results from some of the wonderful clients that we have worked with. As you can see we score excellent on almost every metric, with On Budget being a perfect score, with key measurements like effectiveness and on time not far behind. We love to show off our overall rating being excellent, because we're proud of every piece of research we conduct and the outputs they produce for our clients and being on the journey with them from start to finish.
I'd really recommend this agency. From enquiring about our market research project they sought to really understand our questions and needs. Results were delivered really quickly without compromising quality of research and delivery of results. Project managers were friendly, professional and always on hand to talk to.
The Perfume Shop
Vision One are a very experienced, knowledgeable and quality research agency. They are methodical in their approach, always looking for the best way to approach a particular area, and genuinely go the extra mile for their clients. They continue to want to bring something extra to the table and push themselves to add value where they can. I would and have recommended them to other businesses seeking their expertise.
Federation Of Small Businesses
I have thoroughly enjoyed working with Vision One. They are very helpful, knowledgeable and approachable. I would definitely recommend their services.
Kettle Foods
What I value about Vision One is their constructive challenge concerning things they’re asked to do, which lead to an added value result. They’re thorough, conscientious and quick!
WHSmith
Thanks for a stimulating debrief and a wealth of insight that will continue to keep us in tune with the UK beverage consumer and what they want from our products.
Huhtamaki
Easy to work with and took the time to understand our business and what we needed. Delivered the brief on time with a detailed piece of work, and were responsive to changes along the way, and I would happily recommend them."
Guy's And St Thomas' NHS Foundation Trust
Satisfaction Guaranteed
Take a look at some of the incredible clients that we've worked recently and why we're one of the UK's leading agency.
Happy Customers
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Optimising Packaging Design and messaging for success
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Sleeping Tight
Helping Silentnight become one of the UK’s most trusted brands
You Cant Beat The Real Thing
Optimising the online ordering platform for Independent Franchise Shops
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
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If you would like to become one of our customers the please send us a message. If you would like someone to contact you about a possible project please call us on 0203 693 3150. We look forward to hearing from you.