We thrive on having happy customers and clients. As an insight agency we know how important people are, so regardless of whether you are a new or long-term client, we aim not only to meet your expectations but exceed them. So that’s a promise!
As you would perhaps expect from a leading insight agency who provides customer satisfaction services for our clients, we therefore have to practice what we preach. Consequently, we are continually monitoring our performance to ensure we deliver great service every time. This feedback is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For further information on the Drum and how we collect feedback – check out The Drum Recommends
The Drum Results
We are therefore delighted to report that our client feedback is extremely high. Most importantly, our overall rating is exceptional with a rating of 9 out of 10 and one of the best satisfaction ratings in the industry. So perhaps goes someway to explain why we're considered one of Britain's fastest growing and best insight agencies. We are also Finalists for the 2020 Best Market Research Awards later this year.
We pride ourselves on having hundreds of happy customers because we have the statistics to back it up. So the independently captured feedback from The Drum Recommends below highlights our outstanding customer satisfaction levels.
In addition, we are rated Excellent on every metric. Above all is our outstanding ratings for Effectiveness and Value which are truly great strengths to have.
With over +500 UK and International clients, here are a few of the incredible clients we have had the pleasure of working with recently.
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Fresh insights into packaging design and messaging for the world’s largest Brioche brand
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Helping Silentnight become one of the UK’s most trusted brands
Can’t Beat The Real Thing
Optimising the online ordering platform for soft drinks amongst Independent Retails
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
More Reasons to choose
If you are looking for a UK Insight Agency and interested in becoming one of our happy customers why not get in touch. We look forward to hearing from you.