As an insight agency, we know how important people are, and we thrive on making our clients happy. So regardless of whether you are a new or long-term client, we not only aim to meet your expectations - but exceed them. And that’s a promise.
As you would perhaps expect from a leading insight agency (providing customer satisfaction services for our clients), we like to practice what we preach. That’s why we continually monitor our performance to ensure we deliver great service every time.
This feedback is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to help our ongoing quality improvement. For more information on the Drum and how we collect feedback – check out The Drum Recommends
The Drum Results say it all!
As winners of The Drum's Best Market Research Agency in 2020, and again nominated as finalists for 2021, we are delighted to confirm that our client feedback is extremely high.
Most importantly, our overall rating is exceptional - with a rating of 9 out of 10 - and we also have one of the best satisfaction ratings in the industry. We think this goes some way to explaining why we're considered to be one of Britain's best insight agencies - and the fastest growing.
We pride ourselves on having hundreds of happy clients - a credential that is reflected in the independently captured feedback from The Drum Recommends. Our outstanding customer satisfaction levels are highlighted below.
It means so much to us that our clients have rated us ‘excellent’ on every metric. But in particular, we are especially proud of our outstanding ratings for Effectiveness and Value - truly great strengths to have.
With over +500 UK and International clients, here are a few of the incredible clients we have had the pleasure of working with recently.
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Fresh insights into packaging design and messaging for the world’s largest Brioche brand
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Helping Silentnight become one of the UK’s most trusted brands
Can’t Beat The Real Thing
Optimising the online ordering platform for soft drinks amongst Independent Retails
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
More Reasons to choose
If you are looking for a UK Insight Agency and interested in becoming one of our happy customers why not get in touch. We look forward to hearing from you.