Our business thrives on happy customers. As such, whether or not you are a new client, we aim not only to meet your expectations but exceed them. That’s a promise!
As you would perhaps expect from a UK Insight Agency who preaches ‘satisfaction guaranteed’, we continually monitor our performance to ensure we deliver every time. This is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For more information on RAR+ and how we collect feedback – check out Recommended Research Agencies.
We are delighted to report that our client feedback is extremely positive. Currently our overall rating is exceptional with a rating of 9 out of 10 and one of the best satisfaction ratings in the industry - which perhaps goes someway to explain why we're now one of Britain's fastest growing research agencies.
We pride ourselves on providing satisfaction guaranteed, and we have the statistics to back it up. The independently captured The Drum Recommends chart below shows our outstanding customer satisfaction results from some of the wonderful clients that we have worked with. As you can see we score excellent on almost every metric, with On Budget being a perfect score, with key measurements like effectiveness and on time not far behind. We love to show off our overall rating being excellent, because we're proud of every piece of research we conduct and the outputs they produce for our clients and being on the journey with them from start to finish.
Take a look at some of the incredible clients that we've worked recently and why we're one of the UK's leading agency.
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Optimising Packaging Design and messaging for success
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Helping Silentnight become one of the UK’s most trusted brands
You Cant Beat The Real Thing
Optimising the online ordering platform for Independent Franchise Shops
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
More From A UK Insight Agency
If you would like to become one of our customers the please send us a message. If you would like someone to contact you about a possible project please call us on 0203 693 3150. We look forward to hearing from you.