Our Commitment
We thrive on having happy customers and clients. As an insight agency we know how important people are, so regardless of whether you are a new or long-term client, we aim not only to meet your expectations but exceed them. So that’s a promise!
As you would perhaps expect from a leading insight agency who provides customer satisfaction services for our clients, we therefore have to practice what we preach. Consequently, we are continually monitoring our performance to ensure we deliver great service every time. This feedback is independently captured and measured by The Drum Recommends (previously known as RAR+ or the Recommended Agency Register) – sending out invitations to clients at the end of every project to assess our performance and to aid our continual quality improvement. For further information on the Drum and how we collect feedback – check out The Drum Recommends
The Drum Results
We are therefore delighted to report that our client feedback is extremely high. Most importantly, our overall rating is exceptional with a rating of 9 out of 10 and one of the best satisfaction ratings in the industry. So perhaps goes someway to explain why we're considered one of Britain's fastest growing and best insight agencies. We are also Finalists for the 2020 Best Market Research Awards later this year.
100% Satisfaction
We pride ourselves on having hundreds of happy customers because we have the statistics to back it up. So the independently captured feedback from The Drum Recommends below highlights our outstanding customer satisfaction levels.
In addition, we are rated Excellent on every metric. Above all is our outstanding ratings for Effectiveness and Value which are truly great strengths to have.
I'd really recommend this agency. From enquiring about our market research project they sought to really understand our questions and needs. Results were delivered really quickly without compromising quality of research and delivery of results. Project managers were friendly, professional and always on hand to talk to
The Perfume Shop
They are methodical in their approach, always looking for the best way to approach a particular area, and genuinely go the extra mile for their clients. They continue to want to bring something extra to the table and push themselves to add value where they can. I have recommended them to other businesses seeking their expertise
Federation Of Small Businesses
I have thoroughly enjoyed working with Vision One. They are very helpful, knowledgeable and approachable. I would definitely recommend their services
Kettle Foods
What I value about Vision One is their constructive challenge concerning things they’re asked to do, which lead to an added value result. They’re thorough, conscientious and quick!
WHSmith
Thanks for a stimulating debrief and a wealth of insight that will continue to keep us in tune with the UK beverage consumer and what they want from our products
Huhtamaki Oyj
Easy to work with and took the time to understand our business and what we needed. Delivered the brief on time with a detailed piece of work, and were responsive to changes along the way. I would happily recommend them
Guy's And St Thomas
Satisfaction Guaranteed
With over +500 UK and International clients, here are a few of the incredible clients we have had the pleasure of working with recently.
Happy Customers
Post travel Customer Service IVR Survey to improve customer experiences
Baking For Success
Fresh insights into packaging design and messaging for the world’s largest Brioche brand
Washing Machines Need Love!
Developing and refining a new and successful laundry care product for European markets
Sleeping Tight
Helping Silentnight become one of the UK’s most trusted brands
Can’t Beat The Real Thing
Optimising the online ordering platform for soft drinks amongst Independent Retails
A Search For Hope
Exploring the attitudes and link between Alcohol and Cancer
Our 5* Google Reviews
To give you peace and mind, check out some of the reviews we've received from fellow applicants of our focus groups!
Having taken part in one of this company's focus groups I can say that it was nothing but a positive experience. From the first, all employees were professional, friendly and efficient who provided a clear explanation as to the process and objectives. The session was well managed, engaging and thought-provoking. I would definitely take part again!
I recently participated in an online focus group and found it to be very well organised and professionally run. It was enjoyable and fun to participate in and the payment was very good for the time involved. The communication during the lead up to the call was very efficient and I received an ample amount of samples to test prior to the meeting. Very enjoyable and would highly recommend participating!
Did an online focus group and communication before, during and after were excellent. Offers good incentives for participation and instructions for taking part were clear and professional. Any issues were dealt with swiftly and payment is timely.
More Reasons to choose
If you are looking for a UK Insight Agency and interested in becoming one of our happy customers why not get in touch. We look forward to hearing from you.