Automated Interactive Voice Response and Voice Recognition Specialists
Vision One is a specialist telephone and IVR Survey Research Company. TotalRecall is our easy to use and highly cost-effective way of gaining customer, employee and stakeholder feedback using the latest in web survey and automated IVR (Interactive Voice Response) technology.
Clients Worked With
Inbound calls using IVR for a satisfaction survey
Keeping Family Close
Providing a snapshot of resident’s satisfaction with services
Post travel Customer Service IVR Survey to improve customer experiences
Some of the benefits of TotalRecall are:
- Easy survey set-up
- Users can set up, amend and create new versions of their own surveys over the internet with our easy-to-use survey set-up tools.
- Fully flexible Questionnaire Design
- If you have more questions than you have time for in the survey, questions can be randomised or rotated. Dependent questions can also be set up, triggered by responses to previous questions.
- There are no individual user licenses to purchase, one contract covers everyone who needs to have access.
- Multi-media: phone, web, kiosks & SMS
- The same survey can be deployed via the telephone, kiosks and on a web site. We can also supplement this with traditional research approaches (face-to-face and telephone interviewing) to cover virtually all data-capture possibilities.
- On-line survey management
- All management activities, including reporting, can be performed via any internet browser. TotalRecall does not require any special software to be installed on the user’s computer.
Related Research News
Please contact us today if you would like further information or a demonstration of our IVR and automated telephone research services. Please call #44 (0)203 693 3150 or hit the contact button below.