Market Research Companies UK (London)

IVR Survey Research

Automated Interactive Voice Response and Voice Recognition Specialists

Vision One is a specialist telephone and IVR Survey Research Company. TotalRecall is our easy to use, cost-effective approach to gleaning insightful, customer, employee and stakeholder feedback. It is innovative and flexible. By using the latest web survey and automated IVR (Interactive Voice Response) technology.

What is TotalRecall

TotalRecall allows you to automatically capture people’s responses to survey questions. It’s fast, accurate and versatile and can be delivered via touchscreen, freephone, post-call transfer to survey line, CATI computer-aided telephone interviews, web, email and SMS – all at a fraction of the cost of traditional research methods.

Most commonly used in telephone call centres, TotalRecall is perfect if you’re looking for immediate customer experience feedback – often directly after they’ve spoken with call centre staff. The greatest benefit? The data is immediately available to view – either online or via text message updates.

Some of the benefits of IVR Survyes are:

Green Tick Firstly, they are easy to set up surveys. Users can set up, amend and create new versions of their own surveys over the internet with our easy-to-use survey setup tools.

Green Tick Fully flexible Questionnaire Design with Online Survey Management

Green Tick Data results are available to view immediately.



Green Tick If you have more questions than you have time for in the survey, questions can be randomised or rotated. Dependent questions can also be set up, triggered by responses to previous questions.

Green Tick There are no individual user licenses to purchase, one contract covers everyone who needs to have access.

Green Tick Most Importantly, multimedia aspects such as: phone, web, kiosks & SMS.

Green Tick The same survey can be deployed via the telephone, kiosks and on a website. We can also supplement this with traditional research approaches (face-to-face and telephone interviewing) to cover virtually all data-capture possibilities.

Green Tick Finally, all management activities, including reporting, can be performed via any internet browser. TotalRecall does not require any special software to be installed on the user’s computer.

Your Questions Answered (FAQs)

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Find answers to common questions about Vision One

Market research is beneficial for a wide range of businesses, from small startups to large multinational corporations. It helps companies understand their target audience, identify market trends, and refine their marketing strategies. 

Industries such as retail, finance, technology, and healthcare can leverage market research to enhance customer satisfaction, improve product offerings, and make informed decisions. 

By investing in market research, businesses can better align their products and services with consumer needs, ultimately driving growth and profitability.

We deliver a comprehensive suite of market research solutions designed to drive strategic growth. Our top market research company services include

Our market research services are enhanced by advanced analytics, including sentiment analysis, regression modelling and predictive insights. This ensures a holistic understanding of your audience and market trends, tailored precisely to your research objectives.

Our research methodologies include:

Vision One is a leading customer research agency helping firms truly understand their audiences and deliver exceptional experiences. Our services include customer experience (CX) research, customer satisfaction studies (cSat), and customer segmentation to reveal what drives loyalty and behaviour. Combining advanced analytics with qualitative insight and customer journey mapping, we uncover the ‘why’ behind customer decisions—empowering businesses to enhance experiences, build stronger relationships, and drive sustainable growth.

Data integrity is at the heart of our research process. We are ISO 20252-accredited and utilise robust sampling frameworks, meticulous data validation techniques and continuous quality monitoring throughout the research lifecycle. 

Every dataset undergoes thorough checks to ensure accuracy, reliability, and compliance with industry standards, including MRS, ESOMAR and GDPR guidelines.

Project timelines depend on the complexity and scope of the research. However, most projects are completed within 2 to 6 weeks, balancing speed with rigorous quality standards. Clearly, cSat and brand tracking projects last for the duration of the contract. 

We work closely with your team to establish timelines that meet your goals without compromising data depth or analytical precision.

We work with companies of all sizes, from small businesses (SMEs) to the world’s largest international brands, and market research is important to them all. 

Our clients include advertising and PR agencies, financial servicesfood and drink,packaging research, FMCGhousing, local government, luxury and fashionsocial researchtravel and tourism, manufacturing and brands, service providers and associations.

For any business, market research agencies possess a deep understanding of research and how to achieve the desired results. It’s about understanding customer needs, market demand, pricing strategies and industry trends. It supports innovation, validates business ideas, and ensures that marketing messages are effectively targeted. Businesses that invest in consistent market research are better positioned to respond to market changes, create and attract loyal customers and maximise ROI.

Here are the addresses for  some of the  UK’s top market research companies in London, specialising in full-service research

  1. Vision One Research – 85-87 Bayham Street, Camden, London, NE1 0AG
  2. Brandspeak – 1st Floor, London, W8 6SN
  3. Ipsos – 3 Thomas More St, London, E1W 1YW
  4. Savanta – 60 Great Portland St, London, W1W 7RT
  5. System1 – 52 Bedford Row Holborn, London, WC1R 4LR
  6. Kantar – 30 Stamford St, London, SE1 9LQ
  7. B2B International – 10 Triton St, London, NW1 3BF

Vision One is committed to ethical practices in market research by adhering to industry standards and guidelines set by organisations such as the Market Research Society (MRS) and ESOMAR. This includes obtaining informed consent from participants, ensuring data confidentiality, and maintaining transparency throughout the research process. 

By prioritising ethical considerations, Vision One builds trust with clients and participants alike, ensuring that the research conducted is not only effective but also responsible and respectful of individual rights.

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If you are curious to know more about how we could work together, or more about our telephone research, then feel free to book a meeting.

If urgent, please give call us on 0203 693 3150 or use the contact button below.

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We are quick, responsive, and above all, our research is customised precisely to your needs, ensuring you get exactly what you need every time.

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