Frequently Asked Questions (FAQ) - The Lounge

Yes! Anyone over the age of 16 living in the UK who is keen to share their views and experiences – so there are no restrictions and we welcome people from all backgrounds of life.

Simply create an account by filling in your full name, email address, postcode, and year of birth. Once you have done this, you will receive an email asking you to activate your account. You will then be able to access your unique profile and answer different sets of questions giving as much or as little information you wish to. This will help us send you personalised online surveys and invitations to take part in in-person sessions.

Sign up here – The Lounge

If you have taken part in a survey in the period after the previous draw, you will be eligible for our regular prize draws and your name will be automatically added. You will be notified by email or by phone, and once confirmed, your payment will be made into your account.

Winners will be announced on our website, but full details will not be given – e.g. only an Initial and Surname and county will be provided to ensure anonymity. As a guide, the more members we have in the Lounge, the more frequent and more prizes we will hand out.

If you have accumulated any points/money with The Lounge, then this has effectively been transferred over so you will not lose any points unless your account has been inactive for over 12 months and will be closed. Contact support@cint.com if you have any enquiries.

Absolutely not! Some panels will ask you to pay a fee for joining, but this is not the case with The Lounge.

The reward depends on the length of the survey, but you will typically receive between 50p and £4 per survey. You will also be automatically entered into our free prize draws, which will take place from time to time with the chance to win spot prizes. You simply need to remain an active member of our community. To stand a better chance of being invited, sign up to our community.

The incentive depends on the type of research and length of the session, but you will typically receive between £50 and £100.

If you attend an in-person focus group, then these are typically paid immediately after the group. Online focus groups will be paid electronically within a week of the group

When you participate in a survey or other forms of research, the submitted responses are provided to businesses as anonymous data. This means we never provide answers or profile information in ways that would allow you to be personally identified (unless you provide us express permission to do so). Our full Privacy Policy is on our website.

We avoid informing people of the brand we are working for until the personnel are recruited for the role. There are a few reasons for doing this. The main issue is we don’t want you to have a pre-defined opinion. The work might be for a specific company but might be looking into the sector as a whole, so we don’t want any bias coming into how people answer the screening questions. Before the research begins, you will be informed of the brand.

We ask for a range of information in our forms is to ensure you are the right for the research! We ask for basic information such as your location and contact us details as standard. The questions afterwards determine whether you fall into the correct target audience or demographics needed to qualify. Without this information, we can’t ascertain whether you meet the criteria set by the client, and unfortunately, you may not be eligible for the focus group.

Your profile information is stored in our cloud server system, protected behind a powerful firewall operated by CINT and/or ourselves. All sensitive data is highly encrypted and is only ever connected to your Member ID to ensure high-level security for all of your information. Our Privacy Policy ensures the responses you submit during an activity are in a de-identified format when passed to the business. Contact support@cint.com if you have any enquiries.