Neuromarketing in Market Research Explained Vision One

Neuromarketing Explained

Dr. Hannah Roberts avatar

Neuromarketing

What is Neuromarketing?

Neuromarketing refers to measuring physiological and neural signals to gain insight into customers’ motivations, preferences, and decisions, which can inform creative advertisingproduct developmentpricing, and other marketing areas.

The most common tools used to measure physiological and neurological signals are brain scanning techniques, such as EEG and fMRI, which measure brain activity during a particular task, and eye-tracking, which is used to infer the amount of visual attention given to a particular task.

Neuromarketing Definition Vision One

What can neuromarketing do for you?

Ultimately, neuromarketing can provide you with valuable, objective information about the motivations underlying a purchase decision that may otherwise be inaccessible to you.

Simply asking a consumer what they think is not always effective, as they may not have a conscious, rational reason for their decisions. Many purchase decisions are made pre-consciously and automatically. Therefore, neuromarketing research is key to evaluating System 1 thinking. Neuromarketing can provide information about when, how and why these decisions are made, giving you the opportunity to better tailor your products and services to maximise customer satisfaction and product purchases. Neuromarketing can be applied to a whole host of stimuli and scenarios, from evaluating the cognitive processes during a shopper’s journey to the innate emotions evoked by a TV commercial.

What is System 1 Thinking?

System 1 research is any method that taps into unconscious thoughts, emotions, or behaviours that would otherwise be inaccessible. System 1 research methods include EEG, fMRI, eye-tracking, IAT, IRT, facial emotion analysis, and biometric measurements such as GSR and heart rate variability. ​

Social and public sector research news

Customer Service

Why Great Customer Service Matters More Than Ever Recent data highlights that UK customer satisfaction (as measured by the UK Customer Satisfaction Index, UKCSI) has reached 77.3 in July 2025, marking a 1.5‑point increase from July 2024 and the highest level since early 2023. This signals a slowly improving landscape—yet challenges remain. In January 2025, service failures still cost UK organisations a staggering £7.3 billion per month, and just 21% of customers reported increasing their spend due to excellent service, according to the Institute of Customer Service. The Business Case for Great Service UK-Specific Snapshot: Who’s Getting It Right—and Where We’re Falling Short AI isn’t the silver bullet: While AI chatbots offer efficiency, 42% of Brits admit to being ruder to AI than human agents, and 57% have abandoned purchases due to poor support. Top performers: John Lewis (recently overtaking M&S), Nationwide, and Timpson recently topped the UKCSI charts according to theInstitute of Customer Service. Twenty-six percent of customers now say positive personal treatment improves their satisfactionInstitute of Customer Service. Lingering frustrations: A Guardian investigation reports that UK adults spend between 28 and 41 minutes per week wrestling with inefficient service systems—particularly across energy, broadband, NHS, and council servicesThe Guardian. In the telecom sector, providers like TalkTalk, Virgin Media, BT, and EE top the complaint charts, while smaller players such…

Why Customer Service Matters More Than Ever