Street Interviews & Face to Face Fieldwork

Street & Face to Face Interviews

Street and Face-to-Face Interviewing Explained

When a wide demographic needs to be interviewed, street interviewing is often the fastest and most-effective form of fieldwork.

Street interviews and other forms of face to face fieldwork are often conducted in the street, at shopping parks, at events such as the theatre, conferences, shows or exhibitions or by knocking on residents front doors.

Street interviews are normally short and to the point, often taking less than 5 minutes to complete in order not to deter shoppers from participating. The questionnaires are normally structured and involve closed questioning techniques, often accompanied by one or two ‘open’ (qualitative) questions on why they answer a particular way.

Quantities of street interviews are often used for consumer or public opinion polling is typically medium to large scale surveys (typically varying from around 200 interviews, through to several thousand interviews).

With our national team of highly skilled interviewers, under the guidance of our experienced supervisors,  we ensure we interview a representative sample of consumers. Our interviewers are highly trained and proficient at probing the details you need to know and ensuring the information we collate is accurate.

Why choose street interviews?

One advantage of street interviews over other forms of research is that the researcher is able to use visual aids and product samples. This means that it is a good method to gather feedback on new brandings and products.

Another advantage is that the location can be used to target people in a specific geographical region or by their interests; for example to target pet lovers you can conduct interviews outside pet shops, or at pet shows. To interview business users regarding a new piece of technology an ideal location might be at an IT exhibition.

Vision One Research is a member of the Market Research Society (MRS), all our interviewers and supervisors work in accordance with MRS guidelines.

For more information on how to get started with street interviewing or any other research methods, please send us an email or give us a call on 0150 945 0150

Social and public sector research news

Customer Service

Why Great Customer Service Matters More Than Ever Recent data indicate that UK customer satisfaction (as measured by the UK Customer Satisfaction Index, UKCSI) reached 77.3 in July 2025, a 1.5‑point increase from July 2024 and the highest level since early 2023. This signals a slowly improving landscape—yet challenges remain. In January 2025, service failures still cost UK organisations a staggering £7.3 billion per month, and just 21% of customers reported increasing their spending due to excellent service, according to the Institute of Customer Service. The Business Case for Great Service UK-Specific Snapshot: Who’s Getting It Right—and Where We’re Falling Short AI isn’t the silver bullet: While AI chatbots offer efficiency, 42% of Brits admit to being ruder to AI than human agents, and 57% have abandoned purchases due to poor support. Top performers: John Lewis (recently overtaking M&S), Nationwide, and Timpson topped the UKCSI charts, according to the Institute of Customer Service. 26% of customers now say positive personal treatment improves their satisfaction, according to the Institute of Customer Service. Lingering frustrations: A Guardian investigation reports that UK adults spend between 28 and 41 minutes per week wrestling with inefficient service systems—particularly across energy, broadband, NHS, and council services. The Guardian. In the telecom sector, providers like TalkTalk, Virgin Media, BT, and EE top the complaint charts, while smaller…

Why Customer Service Matters More Than Ever